Managed Service Offerings
Managed Print Services
Transform your print environment into a strategic business asset with RDI's comprehensive Managed Print Services. Our solution integrates seamlessly with leading brands like Sharp and HP while providing automated supply management, predictive maintenance, and detailed analytics through our cloud-based monitoring platform. Advanced security features include secure print release, user authentication, and encrypted data transmission to protect sensitive documents. The service includes 24/7 technical support, automated workflow optimization, and compatibility with mobile and hybrid work environments. RDI's MPS offering reduces print-related costs by up to 30% while increasing operational efficiency, allowing your IT team to focus on core business initiatives rather than printer management.
Managed IT Services
Transform your IT infrastructure into a competitive advantage with RDI's comprehensive Managed IT Services. Our 24/7 NOC monitoring and proactive maintenance ensure maximum uptime, while our advanced security protocols, protect against emerging cyber threats. We deliver enterprise-grade solutions including real-time network monitoring, automated patch management, and disaster recovery planning - all seamlessly integrated with Microsoft environments and leading cloud platforms. Our team of Level 1 and Level 2 engineers provides rapid response support and strategic IT guidance, helping reduce operational costs while enabling your team to focus on core business growth. Experience enterprise-level IT management with the personalized service of a dedicated technology partner.
Managed Cybersecurity Services
RDI's Managed Cybersecurity Service delivers enterprise-grade protection through a unified security operations platform. Our comprehensive solution combines 24/7 SOC monitoring with advanced threat detection and response capabilities, safeguarding your business against sophisticated cyber threats. The platform integrates seamlessly with existing email, network, and cloud infrastructure while leveraging machine learning and MITRE ATT&CK framework mapping for enhanced threat identification. With defense-in-depth security layers, vendor-agnostic telemetry collection, and automated incident response powered by SOAR technology, organizations benefit from military-grade protection backed by expert security teams. Our service includes options for a cyber warranty for added financial protection, ensuring your business stays secure and compliant in today's evolving threat landscape.
Help Desk Services
Enhance your IT support operations with RDI's comprehensive Help Desk Service, delivering rapid-response technical support that maximizes employee productivity and reduces downtime. Our certified technicians provide expert assistance for Microsoft Office Suite, Google Workplace Suite, network connectivity, and hardware troubleshooting through multiple support channels including email, phone, and web portal. The service seamlessly integrates with leading ticketing systems and features built-in knowledge base management, while maintaining strict security protocols and HIPAA compliance. Advanced reporting tools track key metrics like resolution time and first contact resolution rate, enabling continuous service improvement. Experience enterprise-grade IT support that keeps your business running smoothly while reducing operational costs and enhancing user satisfaction.
Data Protection & Recovery Services
Safeguard your business-critical data and ensure operational continuity with RDI's comprehensive Data Protection & Recovery Services. Our solution combines industry-leading Barracuda Backup appliances with cloud-based protection through Intronis Backup, delivering both local and off-site data security. The platform seamlessly integrates with Microsoft 365, VMware, and Hyper-V environments, offering application-aware protection for SQL and Exchange databases. Featuring military-grade 256-bit AES encryption, HIPAA-compliant storage, and automated backup scheduling, our service maintains data integrity in SSAE 16 type II certified facilities. With rapid recovery options including Bare Metal Restore and QuickSpin for virtual environments, we help minimize downtime and protect your business against today's evolving threats.
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